Crap Job Blog ::
Today they came and quietly put a memo on everyone's desk saying there had been a large number of complaints lately of people hanging up on customers, and pointed out in the same paragraph that they record and track every call so they can easily tell who is hanging up on customers - their wording, they pointed out that they can easily do it.
The next paragraph proceeded to take away everyone's email, web access, reading, homework and even TALKING TO YOUR COWORKERS unless you are on a break. We cannot have anything on our desks that isn't immediately related to the calls we are taking.
So we literally were told that they know who the problems are coming from but they're going to punish everyone - and in between calls we are to do nothing but stare straight ahead at our screens. The girl across from me is a team lead and asked several times - "so we're just supposed to sit and do...NOTHING?" and was told yes, that is the case.
We were also informed that if call quality gets above 97% (a level I am told it has never, ever hit before) then we can go back to "having items on our desks"
I don't know about you but nothing makes me want to focus on doing a great job for someone like having them tell me that even though I'm already doing a great job, I'm being punished for someone else being a fuck up.
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