As with most work trips most of the time here was spent in work-mode, which usually means simply being ready-to-work as opposed to actually working and day two was no exception. Spent the morning and most of the day at my station just being ready to answer questions and help out and actually ended up spending a bunch of time handling stuff that the hotel AV did not.
The client, of course, usually mistakes this for a super-high level of service as opposed to just being bored out of my skull and I won't correct them.
The big highlight of the day, if there was such a thing, was the keynote speaker - the guy gave a two hour talk on a book that anyone could breeze through in 30 minutes, which was amazing by itself. He was every single cliche of a business motivational speaker/standup comedian I have ever seen, all in one presentation.
Which is not to say he wasn't good, he was very good at what he did and actually had some good stuff.
The only part I really enjoyed was his talk on "service" and how companies create exceptional service moments, blah blah blah blah. But he did define it nicely as "great service is doing anything you do not HAVE to do for someone else" - which both made me look even better to the client for the service I was providing that morning and put a new twist on companies like Disney that take such pride in having defined exactly what a Disney "service experience" will be like, thereby promising that you will have consistent but never great service since everything that is done is something they HAVE to do. This is what I start pondering when left at a tech table for 10 hours.
Show ended, I was allowed to have some dinner and go back to my room for some sleep before heading back to DFW to start the airport fun all over again.
This weekend is the debut of the new Five Man Job at IAGG - btw
And, speaking of things nobody HAS to do in service of others, did you know Minneapolis has an improv message board that Nels Lennes has quietly maintained for years? Probably not, until Aric started giving it a kick in the ass and getting people to start signing in again and using it.
Minneapolisimprov.com. - go check it out and hang out online wasting time like all the rest of us.
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5 comments:
Who is the new Five Man Job?
Who was the speaker? (MB has made me a nerd...my interest has been peaked)
the new FMJ are the people that will be performing this Sunday.
the speaker was John G Miller, author of QBQ and Flipping The Switch.
...thank you for answering my question...
Nope, never heard of him...
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